Show field depending on the reporter

Question

Is it possible to show a field in JSD depneding on the reporter or the reporters role?

ex.

Reporter A is part of SERVICE DESK CUSTOMERS, so Field A won't be displayed to him

Reporter B is part of SERVICE DESK TEAM, so Field A will be displayed to him

Katarzyna Pawlak · Answer

Hi @Thorsten Witt,

I'm from InTENSO. Our app - Extension for JSD - allows to set a visibility of fields for selected groups. And this is exactly what you need! So you should only set a configuration in Fields Visibility tab (under Project settings) that field A will be shown for service-desk-team. Check this feature in our documentation. You can also select for which request types this configuration will be set.

Please get a 30-day trial from Marketplace. If you have any questions, don't hesitate to ask our support team.

Best regards,

Katarzyna

Nic Brough -Adaptavist- · Answer

Ah, so you've got an add-on that does some of the work.  I'm not familiar with that one, but no, I don't know of anything that will do this.

Thorsten Witt · Answer

Thanks Nic. Is there any other way? I'm asking because EXTENSION FOR JIRA SERVICE DESK does allow the usage of dynamic forms. It's just not possible with the reporter field. As such I'm interested if there is any other way to make this work.