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Can't be logged in to two cloud JIRA accounts at the same time

Archie Cobbs_jr79m8

I do work for several different companies. Many of these companies use cloud hosted JIRA.

I have to login to each company's JIRA account using a different user account, because these companies have nothing to do with each other. This is expected.

So far so good, right?

Not so good - because cloud JIRA won't let me stay logged into more than one account at a time.

So every time I try to look at a JIRA issue, if the previously viewed JIRA issue belonged to a different company, then the attempt fails with "wrong account".

Then I have to "try a different account" which means logging out and logging back in. This turns an already kind-of slow JIRA web experience into a truly glacial one.

Why can't I be logged into multiple cloud hosted JIRA accounts at once? Like the way Google allows you to be logged into multiple Google accounts at once (which I depend on for the analgous capability with these customers).

Accepted answers

All comments

somethingblue

Hi Archie,

A basic answer to this quesitons is because two separate Cloud instances have 2 different sets of users. There is more information in Can I manage two Atlassian Cloud subscriptions with the same email address? and Does Jira no longer allow multiple users with same email address?

Hopefully this helps.

Branden

Archie Cobbs_jr79m8

Thanks.

I don't care about using the same email address - currently these accounts are using different addresses.

So what are you saying exactly... is there a way for me to stay logged in to more than one OnDemand instance at the same time?

Shadi Isa

Is there an answer to this question? I also have 2 JIRA accounts on 2 different JIRA cloud instances (different companies) and every time I need to switch between its a hassle, logout and login... Can't JIRA identify my correct account based on the URL?!

Thanks,

Shadi

unknown

I have the same problem and it is infuriating to constantly switch between accounts. Please fix it.

Hristo Hristov_3su71x

I also have the same issue, but since this has been going on for so long, I am using a workaround until they figure out a way to fix it.

My preferred way is to use Chrome browser and open a second incognito window (ctrl+shift+n) and open the second instance of JIRA (or other Atlassian product) there. It will let you have them both logged in at the same time. I guess other browsers will have an equivalent.

The second option is to use 2 browsers. you get the same effect but you will not be using your favorite browser half the time.

I hope this helps.

Chris Mackin

I'm having the same problem with this. This really needs fixing.

Hristo Hristov_3su71x

Seems that my workaround was actually their officially suggested solution:

https://community.atlassian.com/t5/Jira-questions/Stay-logged-in-in-two-cloud-instances-with-two-different-google/qaq-p/629997

A user there suggests a Mozilla fix. I haven't tried it, but it seems interesting if that is your browser.

Holger Winkelmann

That's can't be a solution. The Instance running on a total different URL. Not even the Browser will send session infos (cookies) to the individual URLs.

Atlassian have made a major mistake in implementing either the Cloud Application or more likely the Account Management. I'm not aware of any other Cloud offering makes such mistakes across separate Cloud instance.

This really needs to be fixed.

Nic Brough -Adaptavist-

For a very long time, google made the same mistake with its google accounts. It now allows you to swap between accounts and be logged in with more than one separately in some of its applications.

Atlassian simply don't expect most users to have more than one Atlassian account, because most people will simply not need to have more than one. Even I only have two - one associated with Adaptavist which has access to client Cloud sites and Atlassian partner resources, and this one here which has been around for a lot longer, and I need to keep if I ever left.

Mikael Aksamit

Hi Team Atlassian,

its been almost two years now. Would you be able to share an update with regards to this issue?

The only feasible workaround I have found so far is to use two different browsers, apparently, this is also your official solution to the problem. As you would expect, not many of us who face this problem are happy with that approach.

Please update us.

Daniel Eads

Hey Mikael,

Reading through this thread, I see that the actual feature requests haven't been linked. There are two related to this need:

I'd recommend watching and voting for those issues in our Jira - that's where changes about the status in these feature requests will be made.

Cheers,
Daniel | Atlassian Support

Endolith

When I try to visit one of those links, it says "jira.atlassian.com would like to access your Atlassian account" but doesn't tell me which account it thinks I'm logged into! So how should I know if I should say yes or not?

2020-06-11 13_14_50-Authorize app - Waterfox Classic.png

Hristo Hristov

I believe you would need to already be logged in with an account in the browser you are using. Given that the issue is exactly not being able to switch accounts, it should be easy to determine which one you are logged in as.

Alternatively, log out and log in again. Then open the ticket.

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