Customer Portal confirmation page

Dan Schmidt

Good morning,

After a customer sumites a ticket via the Service Desk portal, I want to add some additional comment boxes on the "confirmation" page they get. By default, it's pretty bland and I wanted to add some text as "Thank you for submitting your request. We will be in touch shortly." or something like that. 

I know the customer gets an e-mail, but I want to do this in addition to that. Where could I configure that? 

Melo_45tw58

Hi @Dan Schmidt

You can edit the customer notifications to add more information.

https://support.atlassian.com/jira-service-management-cloud/docs/edit-the-content-of-your-customer-notifications/

Another option would be adding an automated comment using Automation for Jira.

You can find more about automation for Jira basics in the link below:

https://www.atlassian.com/software/jira/guides/expand-jira/automation

The links are for cloud, but DC should be very similar for this scenario.

Cheers,

Melo