Hello,
im new to jira, i'm testing service desk for a replacement of otrs.
In otrs we are able to write mails to external contacts (or just a mail address)
I can't figure out how to do that in jira service desk, we need this function for some internal processes.
One Example:
Customer needs a new hardware so we have to get in contact with our distributors to get some prices.
In otrs we just write a mail from the ticket system and we have all informations in the ticket.
how i accomplish this in jira service desk?
