How can I set fields which is readonly on Customer portal - service desk

Question

Hello all, I do not want to show the field while the issue is created through the portal, however i would like to display the field once it is updated through some transition done by the agent. How can we do it?

Manu Mishra · Answer

There must be a screen with the prefix "Create & Edit" . You can locate that screens in service desk instance and remove the field from Create Screen and add it to the Edit & View Screen.

Binisha Raju · Answer

Is there any view screen for jira service desk?

Thanks

Manu Mishra · Answer

You can have that field in the Transition screen and Edit screen. The field will not be visible in the create screen, it will only be visible when the issue is edited.