Hey folks,
does anybody know about a service desk add-on / extension which allows to add more details to the customers profile?
In our business scenario we receive customer requests at our service desk and the customer has to pay a specific amount of money (based on the hours we spent on the request) for every request that he creates. So we somehow need to be able to capture payment data in the customer profile (e.g. customer can choose between paypal / credit card / invoice and add the details in his profile).
Does anybody have an idea about how to achieve this objective?
Thanks in advance!
Hendrik
