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Is there any alternative DNS other than s1 s2 that can be used to configure service desk emails?

Mark Albis

Hi,

We are trying to follow the steps outlined in the Atlassian instructions to prepare for the upcoming configuration changes to JIRA application emails for our Service Desk:

https://confluence.atlassian.com/adminjiracloud/configuring-jira-cloud-to-send-emails-on-behalf-of-your-domain-900996548.html

However, we are running into a problem with the limited options available to configure our DNS to send emails. The only feasible way for our organization to do this would be to alter our DKIM records. The problem is that the only records that we're allowed to use are s1 and s2. These records are already in use for another, unrelated application, and having to disrupt that application to continue using our service desk email address is really unacceptable.

There must be a way we can configure different DNS record name(s) for the emails so we can set this up, can you assist?

Mark

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somethingblue

Hi Mark,

In the Configuring JIRA Cloud to send emails on behalf of your domain knowledge base article it provides the following guidance for customers that are already using SendGrid to send emails:

"If you're already using SendGrid to send emails from your domain for another service, you will not be able to add that domain a second time. In this case, it is recommended that you use a subdomain for your 'Project Email Address' setting. For example, use jira@notifications.company.com instead of jira@company.com"

Once you make the changes wait 10 - 15 minutes and then use https://domain-check.atlassian.io tool to verify that everything has been configured correctly.

Hopefully that helps you move forward!

Cheers,

Branden

Mark Albis

Hi Branden,

I appreciate the response, thank you. We are aware we could add a subdomain, but this isn't a very good solution for us. At this point we have been using the same address for years gotten our entire organization used to sending and receiving email to and from that address to get help or access the services we provide.

However, we've been in contact with Atlassian support and it seems that the instructions for configuring email are a little misleading. We haven't completed the setup yet, but it sounds like we should be able to use alternate domain records aside from those mentioned in the instructions (records which won't cause a conflict with other applications) and continue using the same email address to send service desk emails.

Thanks,
Mark

somethingblue

Awesome. Once you test if you can update this with your results? From my understanding of how this works there shouldn't be an issue with using alternate domain records, however, I did not want to say go ahead and try it since the docs aren't clear regarding using alternate domains and I'm still waiting on proper guidance from the devs. Let me know your results.

Cheers,

Branden

Robert Lutinski

Hi Branden.

Unfortunately, the directions we were given did not work insofar as the alternate delineator cnamed to the s1/s2.atlassian.net and while we were informed that the senior engineering team will be updating us shortly... that was yesterday. If there is any way to get this escalated or some traction, it would be appreciated.

Thank you.

akqa.licensing

Hi,

I am have the same issue.

You really need to have a method of configuring DKIM for domains that already use SENDGRID.

Exploitation UBALDI

2021 and still same issue

why don't you use the same method StatusPage use ??

simple, and effective : spg1._domainkey & spg2_.domainkey

Arnaud Courtoisier

@somethingblue @Mark Albis any chance you got an update on this ?

Regards

Leigh Owens

Same issue here - Did anyone get around this?

For people using SendGrid already could we potentially change DKIM selector?

How to set up domain authentication - Twilio (sendgrid.com)

Arnaud Courtoisier

For us, we have change the selector on sendgrid. Who can handle custom ones.

Hope you can do it too

Ingo Dettmar

Thanks for the tip!

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