Some account activation emails not arriving

Question

Hello all,

I have three instances where new accounts have been created, but the activation emails have not come through to the users.

I can see the accounts in the User Management section, but even when I send a passwor reset through, nothing is received.

I have over 150 other accounts that this does not effect, but three that I just can't get working.

Any ideas?

Sam Thompson · Answer

Thanks John. I'll wait to hear back from them.

John Funk · Answer

We had the same thing happen. I ended up having to submit a support ticket. They got it cleared up.  :-)