We need the properties held against a user in Jira to prefill in fields when creating tickets via the portal.

Marcelo Parreir

Hi,

We need the properties held against a user in Jira to prefill in fields when creating tickets via the portal. Customer, Email and Phone to start

JIRA Info

Uptime	1 month, 2 days, 21 hours, 54 minutes, 32 seconds
Version	7.1.2
Build Number	71006
Build Date	Wed Mar 09 00:00:00 GMT 2016
Build Revision	8e7e3091c211bab4b45730515b8b1591e99b0c1c
Atlassian Partner
Installation Type	Standalone

 

Gerry Tan

One solution is to configure a JSD automation webhook "then" action. Create a rule to fire a webhook when a ticket is created, code your own endpoint which uses JIRA update issue REST API to populate the value of those fields.

Some doc links you might find useful:

• https://developer.atlassian.com/display/JIRADEV/JIRA+Service+Desk+webhooks?_ga=1.121307147.264719816.1436233964
• https://docs.atlassian.com/jira/REST/server/#api/2/issue-editIssue