I can't set up a request email for Jira Service Desk

Danilo Ferrari_em2yhz

Hi, 

 

I'm trying to define requests types from the email of our service desk, but i cant. When i click on "Activate Request Types", the JSD show me "To receive requests by email, you must have a request type with the Summary and Description fields visible. All other request type fields must be optional. You can create a new request type or modify an existing one here". I defined the issue type, issue type scheme, screen, screens scheme, workflow, fields, field scheme, Everything. But i cant solve this problem.

I already have an "Incident" issue type of problem in my JSD and it works normally, but i need set up a new issue type to receive the email like message said.

 

Please, someone could help me?

Regards

Jack Brickey

Danilo,

For the new request type you added are the Summary and Description fields included and visable? As the error states, that is required to have email creation work. The Summary is the subject of email and the Description is the email body. Likely stating the obvious here but simply trying to not overlook anything.