I cannot use Service desk projects after installing Service Desk

Andy_qlxvli

Hello!

I've set up Jira Software (evalution) and Jira Service desk. 

I've made new service desk project, set up SLAs, queues and reporting there, and everything was OK.

Then I installed Jira Core (don't ask me why )). And suddenly my service desk project turned into regular project without any SLAs and queues.

See the screenshot - you'll see there that green icon indicating that this is service desk, but no special functions available.

Also, I cannot create new service desk project - there is no such template there in wizard

Nic Brough -Adaptavist-

JIRA Service Desk and JIRA Software are applications that run inside a JIRA Core installation.  If you've installed either of these, you have Core running already.

From what you've said here, I suspect you're installed Core over the top of an existing Software/SD, which would have removed them.

Can you check under Admin -> manage applications to see whether JSD and Software are installed, licenced and active?