Password reset e-mail not sent to user

Emily Livermore

One of my users has been locked out of his account. I've reset his password, but he's not receiving an email prompting him to change his password even though he receives other e-mail notifications from Atlassian/JIRA. Has anyone overcome this same problem?

Thank you.

Emily

somethingblue

Hi Emily,

Hopefully you've been able to resolve this by now.  If you are using an on-premise server check to see if your mail server is blocking emails from mailer.atlassian.com.

1. Check your spam folder for an email from noreply@mailer.atlassian.com.
2. Contact your mail administrator to whitelist the domain mailer.atlassian.com.

If you are using a hosted server - Cloud - I would recommend contacting the Cloud team to see what happened on that end.

Cheers,

Branden