Green hopper error:Internal Server Error

Question

After deleting all thae tables and sequences in the database and reinstall the Green hopper, this issue has been solved.

JIRA version :5.0.4

Green hopper version:5.9.6

When I open the Manage Rapid Boards page or the Rapid Board page, I can see the error message on the left of the page. How it comes, should I reindex to solve it?

Xiuqing Bao · Answer

I have succussfully reindex the system , but the green hopper is still like this. What we have done was upgraded JIRA from 4.4  to 5.0.4 and then installed  Green Hopper, how can it be like this?

Xiuqing Bao · Answer

(errorlog.txt) Hi, I tried to reindex, but the error occured as in the attached text file. Does it means I should delete some some existing tables in the database and re-index again? java.lang.RuntimeException: java.util.concurrent.ExecutionException: java.lang.reflect.UndeclaredThrowableException

Nic Brough -Adaptavist- · Answer

A reindex might solve it, it might not.  That error message is not telling you anything useful.  I'd try a re-index if your Jira is small (because of the downtime), but if you've got a large Jira or that doesn't help, or another error happens, I'd start reading the log files!