Error recognising word format during import

Question

I have used the word import tool a number of times. But recently I get an error message during the selection of the word file telling me "Only Word documents can be imported". Needless to say the file is obviously a word file. I have tried this with a range of dummy files (docx, word 97 and rtf) and with content being a simple hello-world sentence, but still get the same results. Please help.

mikeec11 · Answer

Hi @Gerhard le Roux @Monique vdB , did this question ever get resolved?  I am a new user and having the same problem

Mike

Gerhard le Roux_0j9wmm · Answer

Sorry for late response, the message got lost in my mail. This is for confluence.

Monique vdB · Answer

Hi Gerhard -- what product is this about? I can tag it so you can find an answer.