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All gadgets disappeared after JIRA restore

Gideon John Paza

ALL gadgets went missing after a Restore System activity.

Error message as follows:

gadget error.PNG

Tried to add gadget but shows only 1 entry:

add gadget window.PNG

I checked Add-on Manager and still see gadget plugin still there with most of the modules enabled:

gadget add ons.PNG

Checked the logs and see error messages such as follows:

2017-05-21 03:59:38,040 http-bio-8080-exec-25 WARN anonymous 239x2403x1 - 192.168.48.231,192.168.85.122 /secure/Dashboard.jspa [gadgets.renderer.internal.GadgetSpecFactoryImpl] Error occurred while retrieving gadget spec for rest/gadgets/1.0/g/com.atlassian.jira.gadgets:introduction-gadget/gadgets/introduction-gadget.xml

It shows that for all the missing gadgets.

Our JIRA version is 6.3.1

Can anyone tell what seems to be the issue here?

Any help is much appreciated.

Gideon

Accepted answers

All comments

Nic Brough -Adaptavist-

Has the base url changed? Can you check and correct it if it's not a restoration over the system the backup was of?

Gideon John Paza

Nic,

Thanks for the response.

No, the Base URL is basically unchanged.

Not sure if it helps but our installation is Unix-based and had a storage movement activity so I have to shut the instance down and restore everything after that.

Gideon

Nic Brough -Adaptavist-

Ok, if the base url is correct, then the next step is to look at the add-ons - I'd try to disable and then re-enable them.

If it still persists, the next step is to look at the logs in detail.

Gideon John Paza

Nic,

I had to pick a few gadgets and disable/re-enable them. No change in the gadgets in the Dashboard view. No changes in the add gadgets window either.

I'm looking at my logs in detail now and still picking up hints.

Can you help me pin point any keywords to check in the logs?

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