Customer stopped seeing the issues after the migration.

Question

Hi,

We have configured JSD projects in cloud instance and. Tickets are moved from one JSD project to another. Customers are there in both projects.

Now all the Customer stopped seeing the issues after the migration.

Please let us know the cause of this. Thanks in advance.

Regards,

Swetha

Swetha Bammidi_5t6kbj · Answer

https://jira.atlassian.com/browse/JSDCLOUD-3613 is the root cause of this problem.

Regards,

Swetha

Nic Brough -Adaptavist- · Answer

Hmm, ok, that suggests that the customer is not a customer in the target Service Desk.  Can they raise new requests in the Service Desk you've moved to?

Swetha Bammidi_5t6kbj · Answer

Hi Nic,

Tickets are moved from one project to another in the same instance.

Regards,

Swetha