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I can't login to Jira Cloud

Amanda Flores

Hi,

As from today I cannot login to my Jira account. I used to login with a username. I tried to login using the email address registered on the account but I didn't manage.

Tried to reset my password using the my email address but couldn't login to see the tickets.

Can you help?

Thanks,

Amanda

Accepted answers

All comments

Sam Hall_h1otcf

Hi Amanda - Do you use JIRA Cloud or JIRA Server?

If it is JIRA Server then you need to contact your JIRA administrators (or try the "Can't access your account?" link).

Amanda Flores

I am the administrator and I cannot access. Tried using the forgot password but no luck. We are using Jira cloud.

Do you have a support email address that I can contact you on?

Thanks,

Amanda

Sam Hall_h1otcf

I don't work for Atlassian, I'm a user just like you.

This is a community forum used (mostly) by users like you and me to share tips, answer questions, etc. Atlassian do post on here occasionally, but it is not their support portal.

To contact Atlassian you should raise a support ticket via: https://support.atlassian.com/contact/

If you can't get to that, you could (as a last resort), use: https://www.atlassian.com/company/contact/general-inquiries

Amanda Flores

Thanks, very helpful!

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