How to organize FAQ content in Multiple languages for JIRA Service Desk ?

Bart Van Looy

Hi all,

I'm looking for a best practice or suggestion(s) on how to integrate a multi-langual FAQ pages for JIRA service desk. Are there people who can share their best paractices and solutions ?

2 possible setups (We had in mind, not sure if it is possible)

- Interface JIRA service desk in English, with linked FAQ pages and search that supports English, French, Dutch

- Interface in JIRA service desk depends the language setting of the customer and can be changed in the portal interface. User can switch from English, to Dutch to French.

Found some old treats regarding a similair subject but presume there are other solutions/ est paractices on the market ... 

https://community.atlassian.com/t5/Confluence-questions/Organizing-and-displaying-content-in-multiple-languages/qaq-p/27513#72914

 

Tnx

BArt

Mirek

The best way I guess is to use a third party plugin that would allow adding macros for specific language and would recognize it later.

Here is a blog about this approach

https://www.bitvoodoo.ch/blog/2020/create-a-multilingual-knowledge-base-for-jira-service-desk