This question is in reference to Atlassian Documentation: Raising requests on behalf of customers
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Correct. Agents are the only ones that have that ability.
Why it isn't available for Customers? I think it should be available for all Customers
That's the nature of definition of an Agent. An agent is actively resolving the tickets and will raise tickets on behalf on other customers. A customer can only raise a ticket for themselves with one of the customer channels.
Is there a specific reason you would expect this functionality for all customers?
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