How to change Service Desk Customer email address?

Govardhan Muralidhar

We have created a customer user account (user@companyemail.com) to send in support requests to jira service desk to auto create a case.  Customer has changed their email address to user@company.com.  System now is not auto creating cases as the email addresses do not match.  Is there a way for us to change the email address of the registered customer user?  Or should the customer change the email address by themselves?

Thanks in advance for your assistance.

Brant Schroeder

Govardhan,

  You can edit a customers email address of a service desk customer if you are an administrator on the JIRA system by going to Administration > User management.  You can search for the customer.  When you find them under actions there will be an "edit" link.  You can click this to change the email address.  You will most likely want to update the username as well since they will most likely be one and the same.  You might also want to let the user know you are doing this so they can login to the Service Desk Portal. Here is the KB article about editing users.  The user can also update their profile in the portal and change their email address.

Thanks
Brant