We don't need this in our workflow, but to test a post-function operation, we moved some tickets to "Done" which chnaged the Resolution to Fixed. Is there any way to undo this?
short answer...yes
the only way you can do this is to add this into your workflow, but you should be able to set it that only site-admin can perform this function.
if you add a transition of reopen from "fixed" to "in progress", you can set a condition on the tramsition set by permissions so only certain users can perform it.
hope this helps.
Thanks Tim! This helps.
did that solve it for you?
this is the first answer ive ever given on here so pleased it helped
It certainly did. I modified the workflow to allow administrators to reopen the tickets.
Thanks!
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