Client Organization

Question

i am just at the last steps of getting a SD set up.

the final part i need is for the Organization field to automatically complete itself depending on who raised it. E.g. if user A from Client A raises an incident, i want the organization to automatically show that they are from Client A.

i have already set up the organization and customer under it.

Kate Pawlak _Appsvio_ · Answer

Hi,

Do you use cloud or server? Please add a label to your question.

You can use automation. Read the following article: https://blog.codebarrel.io/set-organization-in-jira-service-desk-using-reporters-email-domain-e705be9d4717

Appsvio

M Amine · Answer

I would suggest to use automations in order to do that. Do you have automation for Jira installed? If yes, you can use it. Here are some examples.