Preventing JIRA cloud Service Desk "Issue updated" notifications.

Eugene_qqhsob

Hi,

When a Service Desk Operator replies on a ticket, they receive an "updated" email to state "Waiting on customer". This is not necessary for us and I would like to stop this notification.

I have disabled notifications from sending "Issue Updated (System)" notifications to JIRA service desk staff but they are still arriving.

Am I missing something?

JIRA>Administration>Issues>Notifications Schemes > Issue Updated (system) - removed all users from the field.

 

Tim Patrick

try looking in Project>Project Settings>Notifications.

it probably sits in here where you can remove the assignee.