Dragging issues when using a Greenhopper rapidboard as a gadget on a Dashboard produces an error

Question

I'm using a Greenhopper rapid board (kanban mode) as a gadget on a dashboard.  When trying to drag and drop issues, I get an error message saying, Communications Breakdown, The JIRA server could not be contacted. This may be a temporary glitch or the server may be down. Close this dialog and press refresh in your browser.  When using the non-gadget version of the board, this works just fine.

cgauterio · Answer

Hi Brian and Craig,

It seems this is a bug being tracked at GHS-5725. This bug is already listed as fixed on Greenhopper 6.0.4 which should be released soon. In the meantime, please use the boards to drag and drop the issues as the bug only affects the gadget.

Cheers,

Clarissa Gautério
Atlasssian Support

Craig Hylwa · Answer

Any results with this issue,  we are having the same one

cgauterio · Answer

Hi Brian,

Please raise an issue at http://support.atlassian.com because we will need to analyse this issue deeper.

Cheers,

Clarissa Gautério

Atlassian Support