Slow loading of batch.js file

Question

Hi Guys

We upgraded JIRA to 6.3.10 on our test instance.

And we observe that intermittently performance issue. It takes around 30-50 sec just to load the issue. (Note: This is also replicable on 6.1)

When i investigated, i find that the slowness is entirely caused due to slow loading of batch.js file.

I am aware of JRA-37337 and that it is claimed to be fixed in 6.3. But i am still experiencing this.

Is any of our other users still facing this issue?

Is there any workaround?

How can i stop this batch.js file for loading everytime?

Rahul

Gonchik Tsymzhitov · Answer

Hm, interesting

Gerrit Griebel · Answer

Another rather bizarre reason for lagging: I was accessing JIRA through mod_proxy of apache using a source IP with no reverse DNS resolution. Somewhere in the Apache config "localhost" was mentioned, which caused Apache to do reverse lookups using a rather slow MS DNS service. Changing it to "127.0.0.1" resolved my problem.

William Zanchet · Answer

Hey,

The batch file is also used like a cache for customizations, CSS, java scripts that must be loaded.
A test that I would do, is try to "clean" the cache of the batch to see if it will make a difference. Being that said, you need to shutdown JIRA, then go to <install-folder>/work and rename the file that is there, then start JIRA.

Check if it's loading faster.

Cheers,
WZ