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How do I remove users who are no longer with my organization?

joelbarker

Hi there. I am confused about an issue that touches content as well as billing in my Confluence On Demand account.

People have moved on from my organization after providing valuable insight to our wiki. As such, I understand that I can't delete them without losing the content that they made.

I can disable them so that they no longer log in. However, I am still paying for them. I expect continuing turnover in this organization and this will become financially hard to justifyupstairs pretty quickly.

This is a big deal, as the finance types would see such an arrangement as a giant rip-off.

How can I remove a user and preserve the content that they have made?

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Dave

Hi Joel,

If you remove their Application Access, you remove their license seat, so you will no longer be paying for them. You can check out the page for Managing Users for detailed instructions on how to do this.

Hope that helps!

-dave

Nic Brough -Adaptavist-

There's two related, but separate points here

1. You're doing the right thing in disabling them so that they can no longer log in. I assume you are removing them from "confluence-users" group, which is the default way to say "can log in" (or, rather, in confluence "con use"). Once you've done that, you are sorted - the user has a complete history, attribution, and so-on.

2. Licences are by volume. This is actually simple to calculate - OnDemand will let you have up to X *active* users, depending on what you've paid for. By "active", it means "people who can log in". Which you've dealt with in point 1. If a person leaves, you just drop them out of "can log in" and they no longer take up a license, leaving you free to give their seat to someone else.

Now I've rambled through that, I can see the "paying for them" becomes a bit fuzzy. I think of it as seats in a restaurant. It's got fifty seats. You, the owner, pay the maintenance on 50 seats. You aren't allowed to have more than 50 people in the place, number 51 has to wait until there is space. But even when you've only got 25 bums-on-seats during the morning lull, you are still paying for 50 seats.

Does that make sense?

joelbarker

Thank you both. ANd so quick in your response. Please stay with me here.

Dave, thank you. However, I can not find anything regarding Application Access. The content describing it at https://confluence.atlassian.com/display/AOD/Managing+application+access does not reflect my UI. Perhaps it is out of date.

Nic. That makes perfect sense, but that is not my experience. I have disabled and removed users from Confluence and I still am not allowed to add another.

Nic Brough -Adaptavist-

Hmm. I'm sure OnDemand works the same way as download versions (i.e. each account that can log in = 1 seat, and your number of seats is capped by your license)

Some quick follow-ups - what does your licence say is your upper limit? How many users have "can use"? That might sound obvious, but I ran into this a few weeks ago - the complaint was that they couldn't add more users, despite only having 35ish in confluence-users. Turned out another admin had put another group into "can use" and that group had the 35ish and another batch of expired users, so they'd hit their 50 limit accidentally. Check the global permissions to make sure the can-log-in groups really do match what you expect (bear in mind admins get can-log-in automatically , althoug it does deduplicate properly - if you are in admin and users, it still counts you as only one seat)

joelbarker

Perhaps OnDemand does NOT function the same way. This client is on the 10 user license (actually 11 to account for the admin).

It is odd, because currently there are 13 users but only 10 active, including sysadmin. I am not sure where they get the 11 number.

joelbarker

I want to close this question, I do. However it is not resolved. I can not find out my current users applied to the license because https://confluence.atlassian.com/display/AOD/Managing+application+access does not reflect my user experience. I commented on that page seeking guidance. If I can do that, I will do some experiments and see what the proper resolution is, then I will close this question.

Nic Brough -Adaptavist-

This is OnDemand, it sounds like it is not behaving correctly, you should raise a support request with Atlassian support - comments on documentation aren't often followed up, but support reuquests have SLAs etc.

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