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Close issue and resolve issue

Prerak Parikh

I have users setup as part of jira developer group, permission helper confirms that they have permissions to close and resolve issue but users are not able to. Close/Resolve issue option does not show up. Issue is assigned to the user and is also the reporter of the issue. Can you provide some insight on what the issue could when permission helper confirms that user has permissions.

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Nic Brough -Adaptavist-

Do you have a close/resolve transition in the workflow at all?

If you do have it, then check the conditions on it.

The permissions helper should be right in theory, but if it's telling you this should be working and you definitely don't get the options, you should check it all from the basics.

Prerak Parikh

I have a transition that changes the category to "Complete". I can't see a way to change the status, using the POST functions available I update the value of the Resolution field but can't find anything to close the issue out so it does not show on the dashboard

Nic Brough -Adaptavist-

This sounds very confused - you're asking about close/resolve not showing, but then say you have a transition that changes the category. What category? Transitions change status, not category? The only thing I can think of is that it sounds like you implemented your own status system using category instead of status, which is a complete non-starter and needs to be dumped.

Prerak Parikh

Yes, I had to implement my own status system because the default workflows that come with JIRA didn't suffice. The only part that needs to work is setting the issue to "closed' when the worklow goes in a status with a category - "completed". I guess this tool isn't able to handle this. All that is needed is a POST function to set issue to closed.

vkharisma

The issue resolution is not defined by the workflow status but it is set in workflow post function. This KB article should provide a good explanation on how to do that.

https://confluence.atlassian.com/display/JIRAKB/Resolutions+Are+Not+Set

Prerak Parikh

Yes, I did set it as a post function but that also does not work. I just tested multiple times and it stays unresolved. Hasn't been a good experience so far using JIRA, I just signed 15 days ago.

vkharisma

Sorry, but it's hard to believe.. I'm pretty confident the post function is the one that rule the issue resolution on issue transition, unless, you configured something unusual.

The easiest way to do this is to compare the default workflow post function in close issue transition, which apparently, have been deleted / modified. Perhaps, you can upload your workflow.xml for me to have a look. see exporting workflow.

Prerak Parikh

I have attached export and a screenshot

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