Service Desk: Email text and behavior for new accounts

Juan Du Toit

Good Day,

We are running the latest Service desk

Where do I change the text in a mail sent to clients when they email our service desk for the first time? I want to change this: “We've received your request and a Service Request portal account has been created for you.
To complete your request you'll need to first activate your account.”

 

Kind Regards,

Juan

unknown

Juan,

Did you allready find out? I want to change this to, but cannot find this option.