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JIRA Restore System: "Error: archive is not a ZIP archive"

Blake VandeMerwe

I downloaded a backup of our Jira-Cloud instance to restore on a locally hosted development machine, as we're migrating from one license to the other.

Simply pointing the utility at the zip file downloaded from atlassian.net yields that error.

The file is indeed a zip archive:

root@devops-jira-dl1 /var/atlassian/application-data/jira/import
$ file jira-cloud_2017-04-06.zip 
jira-cloud_2017-04-06.zip: Zip archive data, at least v2.0 to extract

What's the problem?

Accepted answers

Dave Theodore [Coyote Creek Consulting]

Are you sure it downloaded completely? We see a variety of issues importing from Cloud to Server, but this is not a common one. You could try manually unzipping the archive to see if the unzip utility complains.

All comments

Dave Theodore [Coyote Creek Consulting]

Blake VandeMerwe

Funny enough when I downloaded the exact same file again it had a different size and worked correctly.

Kind of surprising to get an invalid file download.

Ubimet support

we had the similar issue and it was the wrong permission of the file (root) instead of jira1

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