Hello,
is it possible to place a 'Close' button in the customer's view / front end that he can use when he is satisfied with the given solution?
Best & thanks,
Matthias
Perhaps a question with an answer. What version of Jira Service Desk are you running? Jira 3.2.x introduced functionality to transition issues in customer portal.
https://confluence.atlassian.com/servicedesk/jira-service-desk-3-2-x-release-notes-830281732.html
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