How to enable customers to change priority after creation / when editing

Question

Hello, I want our customers to be able to change the priority of their ticket after creation. When an agent has replied, the normally log into their account and comment in the service desk front end. I need the priority dropdown in the right column where one can change email notification.

Thanks lot & best,

Matthias

Susan Hauth _Jira Queen_ · Answer

I havent' seen any ability to provide edit ability on JSD for the customer.  Maybe you could try the automation rules and pick up on a phrase "Priority high" that would then modify the Priority?