no emails for customers from automation tool

Harry_ai3w1l

I'm using the cloud version of JIRA service desk. 

I have a automation rule setup to send an email to 'Customers Involved' when the status of an issue changes.

Customers are not receiving these emails. They get the customer notification ones upon issue creation, closure etc but not the ones sent through the automation tool.

I think that this is a permission problem as the service desk users get all the emails as expected

Thomas B

Have you looked at the Notifications for your JIRA Service Desk Project? I changed the Notifications under Projects > Service Desk > Project Settings > Notifications and then turn on the Issue Updated feature to allow specific groups or individual service desk customers.