Hi Derrick,
Any user with an active login to JIRA counts toward licence limits.
Have a look at this KB article: https://confluence.atlassian.com/jirakb/how-to-get-a-list-of-active-users-counting-towards-the-jira-application-license-278695452.html
Sam
It's basically anyone who can log in. But there are three JIRA applications and it gets a bit complex.
JIRA Core users count towards your Core licence
JIRA Software users count towards your Software licence. They also get Core access, but that does not count towards your Core licence, it's part of the Software Licence.
JIRA Service Desk agents count towards your JSD licence, and get Core access included.
JIRA Service Desk Customers do NOT count towards any licence limits, they're free and unlimited.
A bit complex
But accurate.
Hi @Sam Hall
Even if users have never logged in ?
So user is active, with an JSM and/or software app access. But has never logged in.Do they count ?
Yes, they do, if active. (I assume by "active" you mean that they have not been deactivated in the app, which would stop them counting towards the licence count)
Also, it's a bit different for Cloud - you can have users who have never logged in based on being invited, but never taking it up. Invited users do not count towards your limit.
Thank you @[deleted]
Yes, so the use case, is we are on server migrating to DC.
I have DLs set up for teams and they have been given access to JSM, to allow us to assign tickets to them and notify the people in the DL.
Obviously never logged in and I cannot make them inactive.
Will have to change this way of work to reduce license counts then.
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