Unable clone issues after upgrade of jira 6.4 to 7.

Question

2016-01-05 14:33:25,150 http-nio-8080-exec-12 ERROR      [o.a.c.c.C.[.[localhost].[/].[action]] Servlet.service() for servlet [action] in context with path [] threw exception [Servlet execution threw an exception] with root cause
java.lang.NoSuchMethodError: com.atlassian.jira.security.groups.GroupManager.isUserInGroup(Lcom/atlassian/crowd/embedded/api/User;Lcom/atlassian/crowd/embedded/api/Group;)Z
        at com.go2group.jira.plugins.sl.customfield.LastNonG2GUserCF.getValueFromIssue(LastNonG2GUserCF.java:63)
        at com.go2group.jira.plugins.sl.customfield.LastNonG2GUserCF.getValueFromIssue(LastNonG2GUserCF.java:25)
        at com.atlassian.jira.issue.fields.CustomFieldImpl.getValue(CustomFieldImpl.java:418)
        at com.atlassian.jira.web.action.issue.CloneIssueDetails.cloneSomeFieldsFromOriginalIssue(CloneIssueDetails.java:246)
        at com.atlassian.jira.web.action.issue.CloneIssueDetails.prepareForCloningIssue(CloneIssueDetails.java:203)
        at com.atlassian.jira.web.action.issue.CloneIssueDetails.doExecute(CloneIssueDetails.java:272)
        ... 1 filtered
        at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:67)
        ... 7 filtered
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:725)
        ... 55 filtered
        at com.atlassian.greenhopper.jira.filters.ClassicBoardRouter.doFilter(ClassicBoardRouter.java:59)
        ... 147 filtered
        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
        at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
        at java.lang.Thread.run(Thread.java:745)

Nic Brough -Adaptavist- · Answer

You need to delete the field then.  Is there no upgrade available for the add-on?

mohammed · Answer

Thanks for the very prompt response.

I have disabled the go2group customfield add-on, but still I am facing the same issue and getting the same error.

Kindly help to resolve the issue.

Nic Brough -Adaptavist- · Answer

Your Go2Group customfield add-on is broken for that version of JIRA.  Check that there is a valid version in admin -> manage versions and upgrade to a working one.  If it's not valid for your version, you might be a bit stuck and you'll need to delete the field to get it to work.