Auto assign new service desk issue not working

Question

I've setup a service desk project and setup components with component owners.  I have then set it to auto-assign the tickets based upon component owner.  However, whenever a new issue is created, the issue is assigned to Unassigned.  Any idea what might be wrong?  How do I troubleshoot this?

Dan Breyen · Answer

@Jason Bennett is this still an issue for you? I know with the latest JSM this isn't an issue for me.

Walter Buggenhout · Answer

Two things you should check to start with:

* are the issues created with a component selected (I would guess so, but it's something to check anyway)?
* are your component leads agents of your service desk project (as only agents can be assigned to issues in a service desk project)?