Respond notifications

Question

Dear Support,

my clients are not receiving any email notifications after I respond to their issues.
I would like to send a notifications to their email address after every support response.

I have the default settings and notifications are ON. Am I missing something?

Paulo Junior · Answer

Try asking one of your colleagues to open a test issue and check if the email goes through every time you answer to it.

Paulo Junior · Answer

Have a look at your notification scheme. Also, are those clients from the same company, where they use the same email server? If yes their email server might be blocking JIRA emails, otherwise I would suggest you to open a support ticket at support.atlassian.com

Cheers,

Paulo