One Support E-Mail for all Service Desks

Question

Hello there,

I like to make the following configuration, but I don't know how to do this.

I have created one Service Desk for each customer. Now I want, that the customer can send their requests to one E-Mail, let's say support@mycompany.com.

Now I want to tell Jira, that if the sender has a specific domain, e.g. @customer-one.com, then it should create a Service Desk Task in the Customer's project.

Anyone have an idea regarding this?

Jonas Andersson · Answer

This can be done by setting up one Incoming mailserver and several mailhandlers that all only pick up emails from the individual sender email addresses, but it would demand one mailhandler per customer, but it sure does work.

Paulo Hennig · Answer

Hey Michael,

When you said that you have one Service Desk for each customer, are you referring that you have a Service Desk project to each customer company?

Notice that for each Service Desk project, you can set up a mail channel where your customers can raise these requests sending emails out for this mail channel, so you can associate your customers to specific SDS projects (There's no redirect according to the domain).

Please, check the following documentation for a better understanding:

* https://confluence.atlassian.com/servicedeskcloud/receiving-requests-by-email-747602718.html
* https://confluence.atlassian.com/servicedeskcloud/managing-access-to-your-service-desk-732528940.html