Calculated select list based on custom field value (Organizations)

Question

Hi,

In our JIRA Service Desk 3.3.0 we would like the customer (member of an Organisation) to choose in a custom field select list to which product their issue applies. However, a customer should not be able to see all the select list values, only the ones which apply to their Organisation. This way a customer only sees which products apply to them, and not which products are offered to other Organisations we service.

So, I want to make a calculated select list to show only values based on the customers' Organisation. Is this possible in any way? Maybe with an add-on?

Thanks in advance!

Desi Suresmi · Answer

hi kitty, are you finally able to solve this problem? i want to implement the same things as yours.

Kitty de Ruijter · Answer

Unfortunately, ScriptRunner is not able to configure Select List fields so that is not an option.

I'm currently investigating the Database Custom Field add-on. Does anybody have any experience with this add-on?

QuentinB_g4sf19 · Answer

You can do it with some add-on like ScriptRunner or nFeed