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JIRA Software is licensed but not currently installed after Upgrade

torsten_jh

Hi Atlassian,
after Upgrade to Jira Software and successful Login i went to the administraion panel "Applications" ->
"JIRA Software is licensed but not currently installed." ??? I run the atlassian-jira-software-7.0.5-jira-7.0.5-x64.exe für win2012 enviroment.

But this message still repeat and all agile functions does not work..

In our Projects we have this message:
"This project was created as a Software project, but JIRA Software is not installed.
You can still access this project, but Software functionality will not be available."
What is wrong?

Our Server runs behind a firewall. So Atlassian Marketplace is not available for us.

plugins_servlet_applications_versions-lice.png

Accepted answers

All comments

Nic Brough -Adaptavist-

Go to admin -> manage applications and you'll be able to add it in there.

torsten_jh

Hi Nic, thnx for your quick respeonse. But unlikely that's exactly the "nonworking" issue. There is only the download button

Nic Brough -Adaptavist-

Ah, I posted before you'd written a question - there was only a subject before.

However, if you're running that .exe file, then you must have deliberately removed the application from your installation. To put it back, have a look at https://confluence.atlassian.com/adminjiraserver070/installing-additional-applications-and-version-updates-765593207.html

torsten_jh

That's my only offer from the download:

https://www.atlassian.com/software/jira/update

That's exact the same file i use for the upgrade from 6.4 to 7.0.5.

torsten_jh

Today i give it a new try from a clean copy.

I made a complete clean copy of our production jira to the dev system.
Jira up und running. Check all plugins, all working fine.
Then restart the installer for 7.05. Result: Installer says everything ok. sucessfull upgrade.
Log in jira: ok, and the "Boards" Listtype appears. A Click on a Board Item = a Project -> then the Boardpages rendering with the exception below:

Error:
com.atlassian.util.concurrent.LazyReference$InitializationException: java.lang.NoClassDefFoundError: com/atlassian/jira/JiraDataType

Update: the jenkins-plugin was the "culprit"

https://answers.atlassian.com/questions/31676856

Mark de Bont_a8voxm

Identical issues after upgrading from 7.0.2 to 7.2.5. Even after entering Safe Mode with all add-ons disabled. I'll be passing this on to the Helpdesk and keep you folks updated

Vallery Lancey_0l6fwg

Experiencing this with a clean install.

Clyde Trent

I had this same problem when upgrading from 7.1.9 to 7.2.5. This is what I did.

I went to the Add-ons page and entered safe mode.
Re-ran the whole installation process again using https://www.atlassian.com/software/jira/downloads/binary/atlassian-jira-software-7.2.5-x64.bin
After JIRA started backup, I went to the Applications section (still in safe mode) and noticed I still had the same error. "JIRA Software is licensed but not currently installed".
I click on the install button to install JIRA software and the Applications --> Versions & licenses page
It installed successfully
I went to the Add-ons and then exited safe mode.
I believe it produced and error message that something went wrong. But then I started to enable some of the plugins that were not enabled manually. Everything went fine
Restarted JIRA again to make sure that things started without any problems and they did.

Ignat

Hi Everyone!

JIRA team has identified an issue with JIRA Software release 7.2.5 - we track the problem here:

https://jira.atlassian.com/browse/JSW-15235

The JIRA Software Application that is shipped in the installer package does not have the needed assets for the application to work.

Issue description has a workaround that can be applied by a JIRA administrator.

Some other bits of information:

JIRA Software 7.2.4 is not affected.
JIRA Software 7.2.6 is planned to be fixed, the exact release date is yet to be defined - but it's something that should happen soon.

Please watch the mentioned issue for the further updates.

warning : JIRA 7.2.5 release has been cancelled because of the issue and is no longer available for download. Current installations of 7.2.5 are safe, if the mentioned workaround can be applied. For people, who has not upgraded yet - we recommend waiting for the 7.2.6 release, which we plan to ship asap.

If you have any issues with upgrading please raise a support request at https://support.atlassian.com

Hope this helps!

--
Cheers,
Ignat
JIRA Bugmaster.

Mark de Bont_a8voxm

In my case the Install button was not there. Had to upload the JIRA Software .obr.

Colm McGrath

Hi All,

As an Update to this, I've found this handy solution which seems to work where other plugins do not enable:

service JIRA stop

I'm using MySQL so this may not work with other DB's.

Run the follwing:

UPDATE pluginstate SET pluginenabled='true';

service JIRA start

Thanks,

Colm

Suhas P

This might happen when you start up JIRA with "./start-jira.sh --disable-all-addons" then it disables all add-ons including JIRA Agile. Since JIRA Agile is included in JIRA Software and you does not get option to enable it from User installed plugins and it remains disabled. So you need to eather enable Agile manually or restart jira again without --disable-all-addons.

Siarhei Makarevich

update pluginstate SET pluginenabled='true' where pluginkey='com.atlassian.jira.jira-software-application';

Saved my installation!
Thank you!

Francis Vittini

We experienced the same issue by accident when we upgraded from Jira Software 7.3 to 7.13. After we upgraded. We stopped Jira to copy over our newer version of our plugins, for this we have a script that runs and copy them to the C:\[JIRA_HOME]\plugins\installed-plugins but this script first had an instruction to clean up that folder, so as Jira software is basically Jira Core + the Jira Software related plugins like (bamboo plugin, dev integration, dvcs connector, fisheye plugin, greenhoper, Jira software app, jira software plugin and jira-transition-trigger-plugin) those additional plugins are also copied by Jira during installation to the C:\[JIRA_HOME]\plugins\installed-plugins folder, therefore our script removed those plugins and when we restarted Jira, all the Jira software features were gone.

I fixed this by just stopping Jira and then manually copying all the .jar files located on C:\[JIRA_INSTALLATION_FLDR]\atlassian-jira\WEB-INF\application-installation\jira-software-application folder to the C:\[JIRA_HOME]\plugins\installed-plugins folder and then started Jira service again.

Regards,

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