how to group customers in service desk

opensaucesystems-mike

I have Service Desk setup and running on the Cloud service.

I have one customer that has several users that will be creating helpdesk issues but I want all the issues to be in  one group. Is there a way I can allocate all the customer users to a group so they can see all the issues that belong to that one customer, whichever one of them has posted the issue?

Many thanks

Mike

Richard Saffell_cdvenv

Maybe create a Groovy script that if the Issue's creator is one of the people in the group you mentioned, that you add all of the other people as a Participant?  I don't think there's any other way to have Customers to be able to see the Issue.

By the way, I have no idea if it's possible to do this with Groovy, but I would imagine it is.