howto set default reporter

Question

Hello,

we use JIRA Software inhouse, Our support should be able to create issues anonymous. (via Web-Gui and not via E-Mail)

that issues habe "anonym" as reporter. How is it able to set the default reporter? (if the user is not logged in)

I tried using the script runner.

import com.atlassian.jira.component.ComponentAccessor;
import com.atlassian.jira.issue.Issue;
def reporter = issue.getReporterUser();
def issueService = ComponentAccessor.getIssueService();
def issueInputParameters = issueService.newIssueInputParameters();
//get logged in user
def user = ComponentAccessor.getJiraAuthenticationContext().getLoggedInUser();
if (user == null) {
	issueInputParameters.setReporterId("support.intern")
}

somehow it isnt succesful.  What is the meaning of the user properties? (Key, Username, Name)

for assigning as Reporter: Using Key or Username?

Nic Brough -Adaptavist- · Answer

I'm confused now.  Could you explain the rules for "what to set reporter to" and who is doing it?

JamieA · Answer

setReporterId takes the user key, not the user name.

Mathias Buchholz · Answer

in JIRA there is an "Support"-Account  created.

The Support is able to receive email-Notifications if an support issue is updated.

Of course the project lead (default assignee) is able to set the author/reporter to "support".

It would be a nice feature having set that by default.