JIRA On Demand Email Notifications not working suddenly

Question

We have made no changes to our install and our network/IT support team can find no issues on our end. * Is this a JIRA problem? * Can anyone help me sort it? * Details as below. thanks, Vincent Kurutza QA Manager - Velti UK From: Nikos Lionas Sent: 27 September 2012 10:44 To: Marina Stavridi; IT_Systems; jira_admin Cc: Vincent Kurutza; Support - IT Subject: RE: MIG JIRA > email Notifications not working Hi Vincent, After check at antispam there is nothing to block the mails from jira. Once the jira app is hosted at atlassian I think they have to check why the mails are sending. From: Marina Stavridi Sent: Thursday, September 27, 2012 10:09 AM To: Nikos Lionas; IT_Systems; jira_admin Cc: Vincent Kurutza; Support - IT Subject: RE: MIG JIRA > email Notifications not working Hi Vincent, Adding Systems team; they may be able to assist you. Marina From: Vincent Kurutza Sent: Thursday, September 27, 2012 11:28 AM To: Support - IT Subject: MIG JIRA > email Notifications not working Importance: High https://migapps.atlassian.net/browse/DQAP-15 Hi all: I have tested this using an example above and can confirm the emails are no longer working, this appears to be a recent issue. This has occurred before and we made no changes to JIRA to cause it nor fix it, perhaps you can look into it from the Outlook/Email end? Thanks, Vincent From: Daniel Hollis Sent: 27 September 2012 09:19 To: Vincent Kurutza Cc: Ben Chester Subject: Re: JIRA Notifications Cheers. I was used to receiving notifications etc, but I will keep looking at the dashboard. Cheers From: Vincent Kurutza Date: Thu, 27 Sep 2012 09:19:05 +0100 To: Daniel Hollis Cc: Ben Chester Subject: RE: JIRA Notifications https://migapps.atlassian.net/secure/Dashboard.jspa?selectPageId=10801 BTW in the meantime I have shared dashboards for clients/projects so if you save them as favs perhaps you can check a few times a day. Thanks, Vincent From: Vincent Kurutza Sent: 27 September 2012 09:17 To: Daniel Hollis Cc: Ben Chester Subject: RE: JIRA Notifications On it already, no changes were made to JIRA so I shall ask the support team as perhaps it’s a Velti Outlook issue. Thanks, Vincent From: Daniel Hollis Sent: 27 September 2012 09:13 To: Vincent Kurutza Cc: Ben Chester Subject: JIRA Notifications Hi Vincent, Yesterday I got assigned 7 jiras and I didn't get notified by email. Could you double check I have notification alerts on please. Regards, Dan

Karie Kelly1 · Answer

When you hear a response, would love to know what you find out so that we can check the same in our JOD instance. Thx!

VINCENT KURUTZA · Answer

Nic:

Thanks again, this is odd as it was working a few days ago and we made no changes.

I did check the Mail Queue and it's clear with no fails so that is working.

I have escalated this this question to JIRA support.

Cheers,

Vincent

Nic Brough -Adaptavist- · Answer

I do think you need support to take a look at the logs.  If you can send a test email and it arrives, then the underlying "get mail from A to B" is working.  If your notification scheme says "on Event A, mail user B", then Jira is definitely trying to send the mail.  Anything in between those two needs a sysad to check logs really.

One other quick check - can you see the email queues in OnDemand?  If you can, check the error queue (and ask support why things have gone into error).  If you can't, then you need support to read the logs!