nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

When responding to an email creation ticket, SD auto assign the ticket, when the Agent replies

Anban Padayache

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Niclas Sandstroem

Hi start with exploring https://confluence.atlassian.com/servicedeskcloud/automating-your-service-desk-732528900.html but there is plenty of plugins if this doesn't suit your needs!

Best regards, Niclas

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