Outlook Contacts auto creating from JIRA

Tyler O'Neal1

I have multiple users that automatically have a JIRA individual added to their Outlook contacts.  So, anytime sending a brand new e-mail to this individual, a new JIRA ticket is created.

How is this happening?  And how do I prevent this from occurring?

Nic Brough -Adaptavist-

It sounds like they are getting emails from a JIRA system and the email client is set to create the new contact.  Sending to that contact is then being picked up by a "mail handler" in JIRA which is configured to set up new issues.

You'll need to have a look at your email handlers, and then decide what you really want to happen when people mail your JIRA system.