Adding user with "domain\user" in confluence is ignoring "\"

Question

Hi

I have configured user authenticate with domain users. Actually the AD configuration in JIRA and then we configured users to take from JIRA in confluence. Even I did the synchronize both JIRA and Confluence.

When I am adding user with domain\user then backslash is getting ignore. example: xyz is domain abc is user so I am adding the user xyz\abc in confluence in individual but its not able to add the user. Its showing error message as xyzabc user did not find in user directory. see xyzabc ignored backslash that is the reason its not finding the user. I am able to add the users in Jira, stash and Bamboo with same configuration. Facing issue with confluence only. My confluence version is 5.8.13

Does any one have any idea?

Omprakash Thamsetty · Answer

Hi,

We did not see this problem with Jira , Stash and Bamboo. Only with Confluence. Yes, Its a bug. I opened the atlassian support ticket. They also confirmed its bug. Waiting for work around or fix for this. We can not use confluence completely as all user authentications are having the problem with \ .

Thanks,
Om

Guilherme V. · Answer

Hey Omprakash,

Even if you try to create an internal user in Confluence with the backslash character, the following error message will appear:

* "Usernames cannot contain the characters '+', ',', '\', '<', '>', ', or "."

I also found this bug saying that if the username has the forwardslash character, will cause problems too:

* https://jira.atlassian.com/browse/CONF-13479

May I ask you if the problem happens in JIRA too? Or is it just in Confluence?

Cheers,