Can't accept Bitbucket invitation: "This account is already at its plan limit and will need to be upgraded before adding more users."

Alexander Farennikov

Hi, I've already posted 2 questions - all of them being provoked by this error - I am trying to add a new user to Bitbucket and it says that "This account is already at its plan limit and will need to be upgraded before adding more users.".

I did reach a limit indeed but after seeing this error, I have deleted a user who is no longer a contributor, and re-tried a few times, seeing the same error. I've also reindexed Jira, which apparently has no effect on Bitbucket accounts.

Please help. And no, I do not want to upgrade if the issue is just a bug of not re-calculating number of users.

Nic Brough -Adaptavist-

First, give Atlassian a chance. Asking three questions at the same time on the same subject isn't giving anyone much of a chance to respond.

Secondly, we are a community of end-users, not Atlassian. Atlassian are active here, but there's no guarantees that they will see your posting and they are under no obligation to respond here. If this is a bug or a data glitch, then you will definitely need to ask them for support at support.atlassian.com

I'd have another look around before you raise it, because they will ask you some questions and it's worth giving them as much info as you can up front. Probably the most useful - go into the user management and check to see who is holding up all your licences. Who has access to bitbucket currently?