JIRA Structures showing white screen

Question

Hi,

When we open now a Structure in our application we are getting a full white screen?

image2017-1-31 9:45:23.png

Does anyone have an idea what can be the issue.

In our log file we find the following back

com.almworks.jira.structure.api.error.StructureRuntimeException: timeout 30000ms when acquiring lock on GeneratingForestSource

kr,

image2017-1-31 9:45:23.png

Bryan Trummer - ReleaseTEAM · Answer

What was the resolution for this issue? We are currently experiencing the same issue on our instance.

Eugene Sokhransky _ALM Works_ · Answer

Thomas, I can see your request is already handled by my colleague. Thanks!

Eugene Sokhransky _ALM Works_ · Answer

Hello Thomas,

What versions of JIRA and Structure do you have?

Older versions had an issue that manifested this way and Structure restart would fix this at least temporarily.

How large is your global structure? I believe there is some automation installed there?

If you wish, you can submit a ticket in our service desk and we can discuss all the details there:

https://support.almworks.com/servicedesk/customer/portal/8/create/68

Thanks,

Eugene (ALM Works)