This question is in reference to Atlassian Documentation: Creating a board
We recently tried updating in a sandbox environment, and the "Boards" navigation menu is completely missing. What am I missing?
Have you definitely got JIRA Software (not just JIRA Core?), and it is enabled in the application management section?
Although, I suspect the most likely culprit is that your account is not in a group licenced and enabled for JIRA Software - check the groups.
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