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Unexpected error while using the JIRA Import

Per Sautermeister

I tried to import an export from our local JIRA to OnDemand. Files are available in our WebDAV directory. Everything worked fine until the very end of the import, where I got a JIRA Import Wizard - Error page stating:

Unexpected error while restoring data: java.lang.NullPointerException

Accepted answers

Per Sautermeister

Got a response from Atlassian's support. I had run into the bug https://studio.atlassian.com/browse/JST-5641. They helped me to clean up my data and re-imported it. Now it seems to work!

All comments

Nic Brough -Adaptavist-

We need to see more of the error than that. Java's default error is NPE when it's not been told a specific error to throw. We need the handful of lines immediately before and after that (not the 1000s of lines it's probably thrown at first though - just start with a couple of lines before and 5 after)

Per Sautermeister

Since it's OnDemand I don't see more of the error than this. However, I just noticed that even though I got this import error there are some data imported, like issues and projects, but not avatars and attachments. When I browse the UI I see some errors occationally and the UI seems a bit messed up. For instance, I now only have an "Issues" tab, no "Wiki" etc...

LuziaL

Did you copy the attachments and avatars to webdav too?

While importing JIRA there is a select box to choose such backups, as JIRA xml backups don't come with attachments.

Andre Lambert

i got a similar error, i've created a ticket here: https://support.atlassian.com/browse/JST-26988

Per Sautermeister

Got a response from Atlassian's support. I had run into the bug https://studio.atlassian.com/browse/JST-5641. They helped me to clean up my data and re-imported it. Now it seems to work!

Per Sautermeister

Yes, I did copy attachments and avatars, and chose those while importing.

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