Email handler handles the wrong Reporter

Question

Hi,

I got an email handler in my OnDemand jira but a few things work very weird.

- I have a LOT a people that can email issues but not everyone gets an account (license issue). So I set it to not create account for everyone. But now all issues are placed under the last user that made an issue! So if User 'Hank' creates 1 issue and then the team mails 50 issues, all issues have Reporter  'Hank'.   How can this be?

- Can it be set that Jira users will receive an email that the issue has been reported and will be fixed? Since they don't have an account, where to set this?

- Is it possible in the OnDemand version to assign issues to a user based on Project Components?

Thank you very much for any on this!

Nic Brough -Adaptavist- · Accepted Answer

The email handlers in OnDemand are the ones that Jira provides off-the-shelf.  They don't do much parsing of the data.  You could set up components leads, but the email won't set a component.